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WARRANTY, SHIPPING & RETURN POLICIES
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WARRANTY & RETURN POLICY
Should you have any questions or concerns about a Big Fat Tackle product, please do not hesitate to contact us prior to placing your order in an effort to prevent unwanted purchases and returns. Returns will only be accepted after a Return Authorization Number (RAN) is provided by Big Fat Tackle. We reserve the right to determine what products we will accept for returns, and not all products we offer will meet this criteria. However, you are welcome to clarify if the product you are purchasing is returnable prior to purchase. It is the responsibility of the customer to ship "Authorized" returns back to Big Fat Tackle via USPS Priority Mail Insured with delivery confirmation. Please note that we will not pay for the return shipping costs unless there was an error on our part in the original shipment or a manufacturing defect in the product. No returns will be accepted after thirty (30) days. A refund will be issued once the product is returned in “new” and “unused” condition. Tackle cannot be purchased, used and then returned. All “returnable” items must be in resalable condition in their original (undamaged) packaging. Please forward any questions to us at support@bigfattackle.com.
Return Address:
BIG FAT TACKLE
C/O PRODEV, INC.
5B FANARAS DRIVE
SALISBURY, MA 01952
ATTN: RETURNS
RA#: (PLEASE PROVIDE RAN YOU RECEIVE FROM BFT HERE)
SHIPPING RATE AND CARRIER INFORMATION
Domestic (U.S.) Shipping:
Big Fat Tackle currently ships primarily via the United States Postal Service (USPS) and occasionally via the United Parcel Service (UPS) for all orders delivered to its customers within the United States. Shipping rates are automatically calculated by shipping weight according to the delivery address you provide during the checkout process. We will charge you the exact amount charged by UPS or USPS, so you may receive a follow-up email from us requesting the balance for any additional shipping charges to complete your transaction prior to your order being shipped.
International Shipping:
Big Fat Tackle ships via the United States Postal Service (USPS) International Priority Mail Service to its international customers. Shipping rates are automatically calculated by shipping weight according to the delivery address you provide during the checkout process. We will charge you the exact amount charged by USPS, so you may receive a follow-up email from us requesting the balance for any additional shipping charges to complete your transaction prior to your order being shipped.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; therefore, you should contact your local customs office for further information. Additionally, when ordering from www.bigfattackle.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
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